If something isn't working with your account or you need help with a specific issue, the fastest way to reach us is by submitting a ticket through our help center.
Before you contact us, it's worth searching this help center — many common questions are answered in the Imports section, the Features section, or the Trust & Safety section.
To submit a ticket, click here and pick the category that best matches your issue. Picking the right category helps us get to your message faster.
To help us solve your issue quickly, please make sure your stats.fm username (or a link to your profile) is included in your message.
Support tickets are for account-specific issues — things like subscription activation problems, refund requests, account access, ban appeals, or catalog issues affecting your specific data. For general app bugs and feature suggestions, the right path is through the app's Feedback area (more on that in the next two articles).
You can also check out Discord for community help, though tickets are the only route for getting through to Support for account-specific issues.