stats.fm Support
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Recent activity by stats.fm Support-
Import troubleshooting
If your import is failing or your files are not being accepted, follow the steps below in order. Most import issues are caused by one of these: the wrong account is connected, the files were change...
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Spotify Import Guide
Importing your Spotify streaming history requires stats.fm Plus/Pro.1. Request your data from SpotifyTo request your extended streaming history files: Open the Privacy page on the Spotify website S...
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I bought Plus/Pro but it isn't showing up
Most Plus/Pro purchases activate automatically, but sometimes there's a delay or something doesn't go through as expected. Here's how to troubleshoot it.Before you troubleshoot, check theseAre you ...
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Streaming history and recently played
stats.fm tracks every song you stream so you can see exactly what you've been listening to, when, and for how long — in much more detail than Spotify or Apple Music show you natively.Recently playe...
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How to report a bug
Found something that's not working as expected? The fastest way to report a bug is directly through the stats.fm app.How to report a bug from the app: Open the stats.fm app Go to Settings (the gear...
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stats.fm vs stats.am: which one should I use?
stats.fm comes in two separate apps depending on which streaming service you're using. They look similar but they're not interchangeable, so it's worth picking the right one from the start to avoid...
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Transferring Plus/Pro to a different account
You can transfer your Plus/Pro purchase to a different stats.fm account. One stats.fm account, one Spotify accountYour stats.fm account is linked to a single Spotify account at a time — you can't m...
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Sync — keeping your stats up to date
After your initial connection (and import, if you've done one), sync keeps your stats up to date automatically without you needing to do anything.How sync worksSync periodically fetches your most r...
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A quick overview of stats.fm
Here's a high-level look at what stats.fm shows you. Each of these is covered in more detail in the Features section of this help center:Listening insights See your top tracks, top artists, top alb...
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Plus/Pro FAQ
Common questions about stats.fm Plus/Pro:Is stats.fm Plus/Pro the same as Spotify Premium or Apple Music?No. stats.fm Plus/Pro unlocks features within the stats.fm app and isn't linked to Spotify P...