stats.fm Support
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Recent activity by stats.fm Support-
Welcome to stats.fm
stats.fm gives you detailed insights into your listening on Spotify and Apple Music: top tracks, top artists, listening history, charts, and a lot more — including things the streaming apps themsel...
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About bans and account integrity
stats.fm enforces rules to keep the platform trustworthy and fair for everyone. This article covers what can lead to a ban, what happens when an account is banned, how to appeal, and how refunds wo...
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Import troubleshooting
If your import is failing or your files are not being accepted, follow the steps below in order. Most import issues are caused by one of these: the wrong account is connected, the files were change...
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Spotify Import Guide
Importing your Spotify streaming history requires stats.fm Plus.1. Request your data from SpotifyTo request your extended streaming history files: Open the Privacy page on the Spotify website Scrol...
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I bought Plus but it isn't showing up
Most Plus purchases activate automatically, but sometimes there's a delay or something doesn't go through as expected. Here's how to troubleshoot it.Before you troubleshoot, check theseAre you sign...
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Streaming history and recently played
stats.fm tracks every song you stream so you can see exactly what you've been listening to, when, and for how long — in much more detail than Spotify or Apple Music show you natively.Recently playe...
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How to report a bug
Found something that's not working as expected? The fastest way to report a bug is directly through the stats.fm app.How to report a bug from the app: Open the stats.fm app Go to Settings (the gear...
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stats.fm vs stats.am: which one should I use?
stats.fm comes in two separate apps depending on which streaming service you're using. They look similar but they're not interchangeable, so it's worth picking the right one from the start to avoid...
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Differences between calculation methods
You may have noticed there are several ways to sort your top tracks, artists, and albums. Here's what each method does.Default (Spotify's algorithm)By default, your top items are ranked using Spoti...
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Apple Music Import Guide
Importing your Apple Music streaming history requires stats.fm Plus and an active Apple Music subscription. Which app you should be usingBefore you start, make sure you're using the right app for y...